At ToyKoboShop, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and handle your data when you visit our website or make a purchase.
By accessing www.toykoboshop.com (the “Site”), creating an account, or placing an order, you agree to the data practices described in this policy. This policy is intended to be clear and straightforward so you can understand how your information is used and your rights as a customer.
1. Personal Information We Collect
When you interact with ToyKoboShop, we collect certain types of information to ensure that your experience is smooth, secure, and tailored to your needs. This information falls into two main categories: what you share with us directly, and what is collected automatically while you browse the site.
Information You Provide Directly
When you register an account or place an order, we ask for some basic details, such as:
- Full Name
- Shipping and Billing Address
- Phone Number
- Email Address
This information is essential for us to fulfill your order and keep you informed throughout the process.
Information Collected Automatically
As you browse our website, we also collect certain technical data about your device and activity, such as:
- IP Address: Helps us detect fraud, monitor site security, and analyze regional access.
- Browser type, operating system, and time zone.
- Pages visited, products viewed, and search terms used.
This data is collected using standard tools like cookies, log files, and analytics services. While it doesn’t personally identify you, it helps us improve our site’s performance and ensure everything runs smoothly and securely.
Your trust matters to us and that includes being transparent about what data we collect and how we use it.
2. How We Use Your Personal Information
At ToyKoboShop, we value transparency. We collect your information to make sure your experience is smooth, reliable, and personal. Here’s how we use the data we collect:
- To Process and Deliver Your Orders: We use the name, address, email, and payment details you provide to confirm your order, process your payment through Stripe, ship your items, and send you order and delivery updates. Without this, we simply couldn’t get your collectibles to your door.
- To Communicate With You: We may use your email or phone number to contact you about your orders, respond to your inquiries, send shipping updates, or inform you of any relevant changes (like delays, missing items, or replacements). If you’ve opted in, we might also send you occasional updates or news about new product drops, restocks, or offers.
- To Prevent Fraud and Ensure Platform Integrity: We use your IP address and other device information to help detect unusual activity, such as bulk ordering bots or unauthorized access. This helps us protect your account and keep the store safe for everyone.
- To Improve Our Website and Services: We track general browsing behavior (like which pages or products get the most views) to understand what’s working and what needs to be improved. These insights help us make ToyKoboShop faster, clearer, and better tailored to what collectors are looking for.
3. Sharing Your Information
We do not sell your personal information. However, there are cases where we need to share some of your data with trusted third parties, always for valid reasons and with strict safety in place. Here’s when and why we share your information:
- Payment Processing: We use Stripe, a secure payment platform, to handle transactions. This means your payment information goes directly through them, not stored by us. Stripe only uses your data to process your payment securely. https://stripe.com/privacy.
- Shipping and Delivery: To get your order to your door, we share your name, address, phone number, and email with the shipping company. They need this info to deliver your package and contact you in case of delivery issues or address confirmation.
- Website Analytics and Optimization: We use services like Google Analytics to understand how people interact with our website, like which products are visited most, or which pages load slowly. This helps us improve your experience. Analytics tools may collect non-personal data like IP address, time spent on pages, and browser type.
- Legal Requirements: In rare cases, we may share your information if required by law for example, to comply with a legal investigation, a court order, or a request from public authorities. This is only done when strictly necessary.
- Protecting Our Platform: In rare cases like suspected fraud, abuse, or threats to the site’s security—we may share limited user information with law enforcement or cybersecurity experts to investigate or prevent harm.
We make sure all partners we work with (like Stripe or shipping carriers) follow strict privacy and data protection standards. Your information is never shared with advertisers, marketers, or anyone not directly involved in fulfilling your order or improving your experience.
4. How Long We Keep Your Information
We only keep your data for as long as we actually need it.
- Order and Account Information: We store your name, address, and order history to process your current order and for any future support you might need (like replacements or questions). If you have an account with us, this data stays stored securely until you request deletion.
- Legal and Accounting Records: We may retain certain data for legal or tax purposes (like invoices or payment confirmations), as required by Mexican regulations. These are stored securely and not used for any marketing or unrelated activities.
- Inactive Accounts: If you stop using your account but don’t ask us to delete it, it will remain in our system, but never shared or misused. You can request full deletion at any time (we’ll explain how below).
- Email Preferences: If you unsubscribe from marketing emails, we’ll stop sending them immediately, but we may keep your email to ensure you’re not re-added by mistake.
5. Cookies and Tracking Technologies
Like most websites, ToyKoboShop uses cookies and similar tools to make your browsing experience smoother and more useful.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember who you are, whether you’re logged in, what you’ve added to your cart, or what products you were browsing.
We use cookies for purposes like:
- Saving your preferences (like language or currency)
- Keeping your session active when you’re logged in
- Analyzing how people use the site, so we can improve navigation and performance
- Preventing fraud by identifying unusual activity patterns
These cookies don’t collect personal details like your name or email, just behavior and device info that helps improve the website.
Can You Disable Cookies?
Yes. Most browsers allow you to manage or block cookies. However, please note that disabling cookies may affect how our website works, including checkout and login functions.
To learn more about managing cookies, visit: allaboutcookies.org
Some promotional emails may contain anonymous tools that help us understand how effective our communications are, such as whether the email was opened or a link was clicked. This helps us improve future updates and avoid sending unwanted messages.
6. Your Rights and Choices
At ToyKoboShop, we believe you should have control over your personal data. Depending on your location and local regulations (like Mexico’s data protection law or international standards), you have the right to:
- Access Your Data: You can request a copy of the personal information we have stored about you, like your account details, order history, or saved addresses.
- Update or Correct Information: If something’s wrong or outdated (for example, a misspelled name or old address), let us know and we’ll fix it right away.
- Delete Your Account and Personal Data: You can ask us to delete your account and associated data from our system. Just email us at support@toykoboshop.com from the same address used to register, and once verified, we’ll erase your data unless legal obligations require us to keep it (e.g. for tax records).
- Unsubscribe from Emails: You can opt out of promotional emails anytime by clicking “unsubscribe” at the bottom of the message. We’ll still email you about active orders, tracking, or anything important related to your purchase—but no spam.
- Ask Questions or File a Complaint: If you have concerns about how your data is handled, we’re here to help. Our team at support@toykoboshop.com will gladly assist you as soon as possible.
7. Children and Minors
ToyKoboShop is intended for use only by individuals aged 18 or older. While some of our products may appeal to younger audiences, account registration and purchases must be made by adults.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you are a parent or legal guardian and believe your child has submitted personal data to us, please contact us immediately at support@toykoboshop.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Whenever we make significant updates, we’ll post the revised version on this page with an updated effective date. We encourage you to review this page occasionally to stay informed about how we protect your data and what your rights are as a user.
By continuing to use the site after updates are posted, you are agreeing to the revised terms.
9. Contact Us
If you have any questions about this Privacy Policy, the way your data is handled, or if you wish to exercise your rights regarding your personal information, feel free to contact us: support@toykoboshop.com
We’re here to help and committed to handling your information with care and transparency.
Last updated: [January 2024]